Depending on when you first subscribe, we start dispatching our monthly subscription boxes on the 20th of the month through to 4th of the next month (the cut-off date). For example if you subscribe to the September box on 25th August, we will dispatch shortly after you order. If you subscribe on the 6th of September, you will receive the October box. For more info on how our boxes work please visit our FAQ page.
Our boxes are sent via Whistl 48 hours non-tracked delivery in the UK and via Royal Mail International Standard non-tracked for all countries outside of UK.
Because our boxes do not fit through the letterbox, someone should be present at the destination address to receive delivery.
If, after receiving a dispatch email notification from us, you have not received your box within the times outlined below, please contact your local post office/depot to find out why they have not delivered. It is possible that they haven't left a calling card and are currently holding it for you! If you have any issues at all please just email us at [email protected]
Don't see your country listed below? Email us and we'll see if we can sort something out!